August 2010

Check eligibility and claim status via phone

In June, we added interactive voice response (IVR) to some of our Provider Customer Service phone lines. IVR allows you to use voice commands or touch-tone inputs to quickly and easily obtain:

• Medical eligibility
• Medical, dental and vision claim status

Information about multiple patients or providers can be obtained in one phone call. You can exit IVR and speak with a specialist during Customer Service business hours.

In September, IVR will be added to the following phone numbers:

• Asuris TruAdvantage^TM
• General Provider Customer Service

View the system prompts and learn more.


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