April 2010
Administrative Manual updates
Changes to our Administrative Manual are listed below. Our manual is available to view and print. Note: You may have noticed that some sections of our Administrative Manual have been converted to a Web-based format rather than the portable data file (PDF) format. We will continue to notify you in this newsletter as each section is converted.
- Appeals
- Credentialing
- Filing Claims
- Fraud and Abuse (Converted to Web-based format)
- Provider Center (Removed. Refer to the Provider Center page.)
The Retail Prescription Benefits section will be converted to a Web-based format by May 1.