November 2009
Third quarter claims processing results
We strive to meet the highest standards of claims payment timeliness. Our timeliness statistics are one way for us to ensure that we continue to meet our goal of excellent customer service. Listed below are the 2009 third quarter claims processing results.
| Month | Claims processed | Number in 30 days | Percentage |
|---|---|---|---|
| July | 42,532 | 41,450 | 97% |
| August | 31,698 | 30,943 | 98% |
| September | 39,940 | 38,060 | 95% |
| Totals | 114,170 | 110,453 | 97% |