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Asuris Northwest Health serves Yakima, Walla Walla and other communities in Eastern Washington with affordable medical and dental insurance plans.
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Contact Asuris Northwest Health
Provider Center

Register to use our free, Web-online tool to:

  • Verify patient coverage, benefit types and eligibility effective dates
  • View patient benefit information, including office visit copayments
  • View the status of your submitted claims and payment information
  • Search for and view payment vouchers by provider name, voucher number or check number

Hours: 7 a.m. – 5 p.m. 
Technical support:
Phone:

1 (888) 427-0470

Provider Customer Service

For general inquiries.

Hours: 7 a.m. – 5 p.m. (PT), Monday through Wednesday and Friday (Thursday 9 a.m. – 5 p.m. [PT]).

Phone:

1 (800) 462-5680

Fax: 1 (509) 526-5347
Provider Services Division
Provider Services
Phone:

1 (800) 562-2156

Provider Services Feedback

Provide anonymous feedback online or contact a provider consultant for your organization or specialty:

Administrative Service Only (ASO)

Hours: 7 a.m. – 5 p.m.
Phone:

1 (866) 227-0913

Asuris TruAdvantage™

Hours: 6 a.m. – 6 p.m. Monday through Wednesday and Friday (Thursday 9 a.m. – 6 p.m.)
Phone:

1 (877) 508-7362

Medical Products: Asuris EmbarkSM and VantageSM

Dental Products: AspireSM, EnhanceSM

Hours: 6 a.m. – 6 p.m. Monday through Wednesday and Friday (Thursday 9 a.m. – 8 p.m.)
Phone:

1 (888) 349-6558
Interactive Voice Response (IVR) available

Asuris EmergeSM Individual and Family Products

Hours: 6 a.m. – 6 p.m. Monday through Wednesday and Friday (Thursday 9 a.m. – 8 p.m.)
Phone:

1 (888) 890-7413
Interactive Voice Response (IVR) available

Asuris Pledge Medigap Products

Hours: 6 a.m. – 6 p.m. Monday through Wednesday and Friday (Thursday 9 a.m.– 8 p.m.)
Phone:

1 (888) 320-9413
Interactive Voice Response (IVR) available
HSA Healthplan 2.0SM
Hours: 6 a.m. – 6 p.m., Monday through Wednesday and Friday (Thursday 9 a.m. – 6 p.m.)
Phone:

1 (888) 849-0464

Interactive Voice Response (IVR) available

Asuris Voluntary Dental Products
Hours: 8 a.m. – 5 p.m. Pacific Time, Monday through Friday
Phone:

1 (888) 849-4743
Mail claims to:
P.O. Box 1271, MS E3A
Portland, OR 97207-1271

Electronic Transactions
Asuris EDI Support Center
Email:

EDIsupport@asuris.com
Phone: 1 (800) 713-1693
Fax: 1 (877) 329-3342

Fraud and Abuse

Hotline
Phone: 1 (800) 434-2277
Other
Asuris Employee Claims
Phone:

1 (800) 517-5757
Fax: 1 (206) 287-5468
Behavioral Health
Phone:

1 (800 780-7881
Fax: 1 (800) 331-3505
Healthy Options
Phone:

1 (866) 240-9560
Fax: (253) 573-3253

Pharmacy Services

General inquiries:
   
Pharmacy Prior Authorization:
 

 

Phone:

1 (800) 732-9157
   
Fax: 1 (800) 884-1053
Fax: Medicare Part D
  1 (888) 335-3016

TriWest/TRICARE
Phone:

1 (888) TRIWEST (874-9378)
www.triwest.com
Sign up for TRICARE eNews
TRICARE Management Activity www.tricare.osd.mil
Mailing Addresses
Submit Claims Asuris Northwest Health
P.O. Box 30271
Salt Lake City UT 84130-0271
General Correspondence Asuris Northwest Health
P.O. Box 21267
Seattle WA 98111-3267
Holiday Closure Schedule

Our offices will be closed for the following holidays:

2012
New Year's Day Monday January 2
President's Day Monday February 20
Memorial Day Monday May 28
Independence Day Wednesday July 4
Labor Day Monday September 3
Thanksgiving Thursday and Friday November 22-23
Christmas Monday and Tuesday December 24-25

 

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