Interactive Voice Response (IVR)
Our IVR system offers physicians, dentists, other
health care professionals, facilities and their staff
quick and easy access to Asuris member
information via phone.
By calling the numbers listed below, you can access eligibility and claims-related information
24 hours a day, seven days a week. Customer Service specialists and
all IVR functions are available from 6
a.m. to 6 p.m., Monday through Wednesday and Friday
(Thursday 9 a.m. to 6 p.m.).
Currently available |
| Asuris Pledge |
1 (888) 320-9413 |
| Asuris EmergeSM Individual and Family
products |
1 (888) 890-7413 |
| HSA Healthplan 2.0SM |
1 (888) 849-0464 |
| Medical
products: |
EmbarkSM,
VantageSM, MotivateSM,
HSA Healthplan 2.0SM |
| Dental products: |
AspireSM and
Enhance SM |
|
1 (888) 349-6558 |
Available in September |
| Asuris TruAdvantageTM |
1 (877) 508-7362 |
| Provider Customer Service |
1 (800) 462-5680 |
Note: IVR does not include the following:
eligibility (for dental and vision) and benefits. The
information that is available via IVR is also available
online via Provider
Center.
Options
Use your telephone keypad to enter the touch-tone
options or speak the voice options listed below.
Note: Information about multiple
members or multiple providers can be obtained in a
single session. When checking multiple members or using
more than one tax identification (ID) number, the prompting
options and order of options will change. Please listen
carefully to the touch-tone or voice options.
Type
of inquiry |
Lines of business or function |
Touch-tone
option |
Voice
option |
Information required |
Eligibility |
Medical only |
1
Must be entered the first time through |
“Eligibility”
Can be used only after the first time through |
| • |
Provider tax ID |
| • |
Member number |
| • |
Patient’s date of birth |
|
Benefits
(You will be transferred to Customer Service as
IVR is not available for this option.) |
All |
2 |
None |
Various |
Claim status |
Medical, dental and vision |
3
Must be entered the first time through |
“Claims”
Can be used only after the first time through |
| • |
Provider tax ID |
| • |
Member number |
| • |
Patient’s date of birth |
| • |
Date of service or
date range of claim |
|
Other
(You will be transferred to Customer Service.) |
All |
4 |
None |
Various |
Main Menu |
Eligibility, claims, new member,
new tax ID |
Follow prompts |
“Main menu” or “Help” |
Various |
Helpful hints
- You can say “main menu” or “help” anytime
after your tax identification (ID) has been validated.
- The system will only accept your tax ID number.
Please do not enter your National Provider Identifier
(NPI).
- If you know the option you want, you can key or
speak it without listening to the entire prompt.
|
