Here are some helpful documents to understand our coverage better:

Summary of Benefits
This brochure contains detailed benefit information about this plan, including applicable conditions and limitations, premiums, cost-sharing e.g., copays, coinsurance and deductibles), and any conditions associated with receipt or use of benefits.

(PDF) Summary of Benefits
 

Evidence of Coverage
This booklet is sent to members after they enroll. It explains the plan coverage including:

• Service area
• Applicable conditions and limitations
• Premiums
• Cost sharing (e.g., copays, coinsurance and deductibles)
• Any conditions associated with receipt or use of benefits
• Out-of-network coverage
• Potential for contract termination
• How to obtain an aggregate number of grievances, appeals and exceptions

(PDF) Evidence of Coverage
 

Plan Ratings
The Medicare program rates how well plans perform in different categories (for example, detecting and preventing illness, customer service and ratings from patients). For more information you may open the plan ratings document below, or you may go to www.medicare.gov and select "Health and Drug Plans”, then “Compare Health and Drug Plans” to compare the plan ratings for Medicare Advantage and Part D plans in your area.

(PDF) Plan Ratings
 

Help with prescription drug premiums and costs if you have Part D prescription drug coverage: You may be able to get Extra Help paying for your prescription drug premiums and costs. To see if you qualify for extra help, call any of the following:

• Medicare--1-800-MEDICARE (1-800-633-4227). TTY or TDD users should call 1 (877) 486-2048. Offices are open 24 hours a day, seven days a week.
• Social Security--1 (800) 772-1213. TTY or TDD users should call 1 (800) 325-0778. Offices are open from 7 a.m. to 7 p.m., Monday through Friday.
• Your State Medicaid Office.
• (PDF) I Have Limited Income What Should I Do?
   
• Best Available Evidence for Low Income Subsidy Eligibility
  We follow the Best Available Evidence guidelines that are outlined by the Centers for Medicare & Medicaid Services. For more information regarding these guidelines, please see: www.cms.hhs.gov/PrescriptionDrugCovContra/
  17_Best_Available_Evidence_Policy.asp

Annual Renewal of Contract
Asuris Medicare Script is a stand-alone prescription drug plan with a Medicare contract. Medicare renews this contract annually. Your Medicare Advantage plan may not be available next year because by law, CMS may refuse to renew our contract, or Asuris can choose not to renew our contract with CMS, or Asuris can choose to reduce its service area, which would result in your plan's termination or renewal.

The benefit information provided herein is a brief summary, not a comprehensive description of benefits. For more information contact the plan.

Benefits, premiums, and/or copayments/coinsurance may change on Jan. 1, 2013. Formularies and pharmacy networks may change during 2012 and/or on Jan. 1, 2013. Certain eligibility periods and requirements apply.

Network Pharmacies

Search for participating pharmacies including pharmacy address and type.

Pharmacy Directory
We have contracts with almost 60,000 pharmacies that equal or exceed CMS requirements for pharmacy access in your area. Our pharmacy network includes 90-day supply, retail, mail order and specialty, chain, home infusion, long-term care and Indian Health Service/Tribal/Urban Indian Health Program pharmacies. Please see the Summary of Benefits or your Evidence of Coverage for more information relating to quantity limitations and requirements for mail-order drug service. Eligible beneficiaries must use network pharmacies to access their prescription drug benefit, except under non-routine circumstances, and quantity limitations and restrictions may apply.

(PDF) Pharmacy Directory
 

90-Day Pharmacy Listing
These pharmacies are able to dispense up to a 90-day supply of most medications. For additional network pharmacy information, contact Asuris Medicare Script Customer Service.
(PDF) 90-Day Pharmacy Listing
  

Covered Prescription Drugs (Formulary)

Search for a prescription drug.
Online Formulary Search »
 

Abridged Formulary
This is a partial listing of the drugs on our formulary.
(PDF) Abridged Formulary
 

Comprehensive Formulary
This is a complete listing of all the drugs on our formulary.
(PDF) Comprehensive Formulary
 

Notice of Formulary Changes
This is a description of recent changes to our formulary drugs.
(PDF) Notice of Formulary Changes
 

Our Transition Policy
Information for new enrollees on our Part D prescription drug plans.
(PDF) Our Transition Policy
 

Prior Authorization Requirements
Listing of Prior Authorization requirements for consideration of coverage for specific drugs.
(PDF) Prior Authorization Requirements
 

Quality Improvement
Asuris works hard to provide quality programs for our members. We're here to help ensure that medication options for our members are appropriate, safe and effective. We have concurrent drug utilization review and safety initiatives geared to give our members the best possible health benefits from their medications, while lowering risks for adverse events, medication errors, drug interactions or therapy duplications. Our medication policies and procedures are based on careful review of scientific information and input from practicing physicians. Our ultimate goal is to enhance health outcomes with improved medication use for our members.
 

Medication Therapy Management
Medication Therapy Management (MTM) is a covered service offered to members of our Medicare Part D prescription drug plans. MTM is a voluntary program that is offered to our members, with limited eligibility requirements, to assist with controlling chronic disease. The MTM program is not actually a plan benefit, it is an educational program offered to members.

The MTM program is currently available to assist members in controlling the following conditions:

• Asthma
• High Cholesterol
• Diabetes Mental Health
• Osteoporosis

For additional information about the program and eligibility, members should contact us at 1 (800) 541-8981.  Our telephone hours are 8:00 a.m. to 8:00 p.m. Monday through Friday.  From October 15 through February 14, Customer Service is available from 8:00 a.m. to 8:00 p.m., seven days a week.  TTY users should call 711.
 

Your rights and responsibilities upon disenrollment

• You must continue to use network pharmacies until you are disenrolled from our plan.
• You may only disenroll or switch prescription drug plans under certain circumstances.
• You have the right to make a complaint if we ask you to leave our plan.

Our rights and responsibilities upon your disenrollment
We will let you know, in writing, the date your coverage ends. We have the right to disenroll you for the following reasons:

• You are no longer eligible for Medicare prescription drug coverage.
• If we are no longer contracting with Medicare or we leave your service area.
• When you move out of our service area.
• You materially misrepresent third-party reimbursement.
• You fail to pay your plan premium.
• You provide fraudulent information when you enroll or let someone else use your enrollment card to get covered services.

COVERAGE DECISIONS, GRIEVANCES AND APPEALS

Members have several options for expressing dissatisfaction with our services or with those of a pharmacy or other provider.

Contact:

Medicare Advantage/Medicare Part D Appeals and Grievances S5D PO Box 12625 Salem, OR 97309-0625 Fax number for appeals and grievances: 1 (888) 309-8784

GRIEVANCES

A grievance is any complaint you make about us or one of our plan providers.  This does not involve payment or coverage disputes.

Examples of grievances include:

• The customer service you receive.
• The length of time spent waiting on the phone or in the pharmacy.
• The length of time required to fill a prescription or the accuracy of filling a prescription.
  

Grievances must be filed within 60 days of the event or incident. You may send a complaint to us in writing or by calling customer service at 1 (800) 541-8981. Our telephone hours are 8:00 a.m. to 8:00 p.m. Monday through Friday.  From October 15 through February 14, Customer Service is available from 8:00 a.m. to 8:00 p.m., seven days a week.  TTY users should call 711. If you wish to appoint someone to act on your behalf, you must fill out Appointment of Representative form and send it to us along with your grievance. We must notify you of our decision about your grievance within 30 calendar days after receiving your grievance.
 

COVERAGE DECISIONS AND APPEALS

Contact:

Medicare Part D Prior Authorization MS 2P PO Box 1071 Portland, OR 97207-1071 Number to call for oral coverage decision request: 1 (800) 541-8981 Fax number for coverage decisions:  1 (888) 335-3016 Number to call to request a redetermination (appeal): 1 (866) 749-0355

A coverage decision is made when we make a decision about the prescription drug benefits you can receive under the plan, and the amount you may pay for a drug.
 
Examples of coverage decisions include:

• Formulary exceptions*
• Copayment tiering exceptions*
  

Coverage decisions will be responded to within 72 hours for standard requests and 24 hours for expedited requests.** Coverage decisions can be submitted by you or your prescribing physician by filling out completely the Coverage Determination form and returning it to us. If you wish to appoint someone to act on your behalf, you must fill out completely an Appointment of Representative form and return it to us, along with your Coverage Determination form.

*If you are asking for a formulary or tiering exception, your prescribing physician must provide a statement to support your request. You cannot ask for a tiering exception for a drug in our Specialty Tier. In addition, you cannot obtain a brand name drug at the copayment that applies to the generic drugs.

**If you, or your prescribing physician, believe that waiting for a standard decision (which will be provided within 72 hours) could seriously harm your life, health or ability to regain maximum function, you can ask for an expedited (fast) decision. If your prescribing physician asks for a faster decision for you, or supports you in asking for one by stating (in writing or in a telephone call to us) that he or she agrees that waiting 72 hours could seriously harm your life, health or ability to regain maximum function, we will give you a decision within 24 hours. If you do not obtain your physician's support, we will decide if your health condition requires a fast decision.

APPEALS

An appeal is any complaint you make when you want us to reconsider a decision we have made about your Part D prescription drug benefits.

Examples of appeals include:

• Our decision not to cover a drug, vaccine or other Part D benefit.
• Our decision not to reimburse you for a Part D drug that you paid for.
• Our denial of a coverage determination.

Appeals must be filed within 60 days of the payment or coverage denial. You must send an appeal to us in writing, including a signature. If you wish to appoint someone to act on your behalf, you must fill out an Appointment of Representative form and return it to us, along with your appeal. We must notify you of the outcome of your appeal within 7 calendar days after receiving your appeal. Additional information may be found by referring to the Evidence of Coverage in the section titled "What to do if you have a problem or complaint."

For more information, you may contact Customer Service at 1 (800) 541-8981. Our telephone hours are 8:00 a.m. to 8:00 p.m. Monday through Friday. From October 15 through February 14, Customer Service is available from 8:00 a.m. to 8:00 p.m., seven days a week. TTY users should call 711.

You may apply on paper or (on or after October 15, 2011) through our online enrollment. Either way, there are some important things to consider before you apply:

Timelines for enrollment
Members may enroll in the plan only during specific times of the year. You may select a Part D Prescription Drug plan during the Annual Election Period beginning Oct 15 through Dec 7, 2011 for coverage beginning Jan 1, 2012.  Depending on your situation, there may be other times you may enroll.  Get more information about eligibility and enrollment.

Individual Eligibility
Individuals must have Parts A and B, Part A only, or Part B only, to enroll in a stand-alone prescription drug plan.

Medicare Premium Payment
You must continue to pay your Medicare Part B premium if it’s not otherwise paid for under Medicaid or another third party.

Premium Withholding
If you decide to switch from direct bill to premium withhold from your Social Security payments, it could take up to three months for it to take effect and you will still be responsible for those premiums.

Part D Enrollment with a Medicare Advantage Plan
If a beneficiary is already enrolled in a Medicare Advantage plan with Part D prescription drug coverage, the beneficiary must receive their Medicare Prescription Drug Benefit through that plan. Therefore, members enrolling in our Asuris TruAdvantage plans and who also want Part D coverage, must receive their prescription drug coverage through their TruAdvantage plan by choosing either Asuris TruAdvantage + Rx Enhanced or Asuris TruAdvantage + Rx Classic. They may not choose a Asuris Medicare Script plan.

If you decide to apply on paper:
Here are some important dates that you should know if you are making a change to your coverage during the Annual Enrollment Period (AEP) for a January 1, 2012, effective date using a paper enrollment form.

• All paper enrollment forms must be postmarked by the Post Office no later than December 7, 2011. (Envelopes postmarked after December 7, 2011 cannot be accepted.)
• If you fax your enrollment form to our office, it must be received no later than midnight on December 7, 2011.

Instructions for applying on paper

• Please click on the application and fill it out online.
• Print a copy of your completed form and don't forget to sign it before submitting.
• Print out the Surepay form and complete by hand. (Surepay is an optional program available for your convenience.)

Hints
Enrolling yourself and your spouse? Both of you will need to fill out a separate enrollment form.

1. Select the plan you want.
2. Decide if you want your premium deducted from your personal checking, savings or money market account (you will need to fill out the Surepay form listed below).
3. Answer all questions so we can process your application without delay.
   (PDF) Medicare Script Enrollment form
   (PDF) Optional: Surepay Form

Where to mail enrollment and Surepay forms
Asuris Medicare Script
P.O. Box 12625, S5B
Salem, OR 97309-0625

Where to fax enrollment and Surepay forms
Please fax to this number: 1-888-335-2988. If you fax your forms to us, you do not need to mail them as well.

Where to get more information
Please call us at 1-888-734-3623 for answers to questions about applying for coverage.
Our hours are 8 to 5 p.m., Monday through Friday, Pacific time.

Enrollment through CMS
Medicare beneficiaries may also enroll through the CMS Medicare Online enrollment center located at www.medicare.gov.