09/29/2011
Changes to the mailing frequency of our Explanation of Benefits (EOBs)
Starting in November we'll go from issuing EOBs daily to issuing them twice a month for our Individual, group and Medigap members. The timing for Asuris TruAdvantageTM EOBs won't change at this time.
We're making this change because members have told us that too many claims statements creates information overload. Plus, reducing mailings is better for the environment.
There will be no change in how we process claims or pay providers. Furthermore, we aren't changing the mailing frequency for EOBs that accompany reimbursement checks.
We'll notify groups through a stuffer in their billing statements beginning with November 2011 bills.
We'll notify Individual members through a note on their EOBs at the end of October and via myAsuris.com.
We appreciate your help addressing questions or concerns about our new EOB schedule.
If you have any questions, please contact your Asuris sales executive.
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