11/30/2010   Reminder: Groups making no benefit changes will renew as is tonight!

• All groups of 1 to 99 making no benefit changes will automatically be renewed on the same benefits they had last year with the exception of benefits impacted by the new law.
• All groups of 1 to 99 for which you haven't submitted a Group Master Application (GMA) will automatically be renewed with the same benefits and administrative/eligibility elections they had last year with the exception of benefits impacted by the new law.
• Groups making only non-benefit changes will also have their benefits renewed as is tonight. They can submit non-benefit changes on our new one-page Renewal and Maintenance Change Request Form. These types of changes shouldn't impact billing, but they should be submitted as soon as possible.

• Groups for which you have submitted a GMA to make benefit changes will follow our standard renewal process.
• Our billing schedule hasn't changed. We'll release bills on the sixth of the month prior to the renewal date. The bill will be based on the census that's enrolled as of the first of the month prior to the renewal date. Payment is considered acceptance of the new rates for as-is plans (as well as commission and contribution levels for groups of 51 to 99).

1. Which groups will fall into the renew-as-is process?
   
   All of our non-audited groups of 1 to 99 will be renewed as is if we don't receive a GMA prior to first of the month. Some groups may be excluded from the renew-as-is process if they're still being negotiated on the first of the month prior to the renewal date.
   
   
2. What do I need to do?
   
   
   • If your group is renewing benefits as is, you don't need to do anything.
   • If your group is renewing with benefits changes, it's business as usual. Submit a GMA to us. We'll review the application, request missing information, if needed, then process.
   • If your group is renewing with non-benefits changes, your life just got easier! You no longer have to complete a full GMA to make a change. Submit the one-page Renewal and Maintenance Change Request Form as soon as possible, and you're done.
3. What happens if my group's policy is renewed as-is, but I want to make changes to the plan? Will I be allowed to do that?
   
   The policy will automatically be renewed on the first of the month prior to the renewal date. If you want to make changes, notify us as soon as possible. Some changes will require a new GMA.
   
   
4. Do I have to submit a GMA for all types of changes?
   
   
   • Only benefit changes will require a GMA.
   • All other changes must be made on the Renewal and Maintenance Change Request Form.
5. If my group makes benefit changes but was already billed for the renewal month, will you re-bill the group with the changes? What should the group do?
   
   
   • Groups should notify us of changes to their existing policy as soon as possible to avoid paying incorrect premium for the as-is plan.
   • Groups will not be automatically re-billed if they make changes. They should pay as billed in order to avoid receiving a delinquency notice. They'll receive an adjustment for the difference in premium on the next month's bill.
6. Can I get a copy of my groups' previous GMAs?
   
   You can request 2010 GMAs from your Regence sales representative.
   
   
7. Will my groups get new member cards automatically?
   
   Groups that are renewed as is will not get new member cards because member cards don't have an expiration date. Groups receive new member cards when there's a change to the information on the member cards (such as changes to the copay amount, deductible or number of covered office visits, or when they add or drop coverage, such as dental).

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