10/02/2008
Feedback indicates that most members are happy with their providers
An overwhelming majority of Asuris members have stated that they would recommend their doctor to others, according to a recent survey conducted on myAsuris.com.
"Our own research and national studies show that patients want to hear from other patients," said David Clark, senior vice president of Health Care Services for Asuris. "We created the feedback feature so members can share experiences and compare notes. That kind of information helps our members make better decisions about their health care."
The "Member Feedback" feature on myAsuris.com allows Asuris members to post feedback on their experiences with individual providers, including physicians, dentists, other health care professionals and facilities. According to Clark, 89% of those leaving feedback would recommend their provider to someone else. Those statistics come from more than 28,000 reviews posted on the Web site since October 2006.
Initially, the feedback feature allowed members to rate providers on a numeric scale. Since December 2007, members have also been able to leave comments. The feedback tool also lets providers review comments and reply to them. This feature was added after discussions with providers, to help encourage a true discussion.
"The majority of comments are overwhelmingly positive," said Clark. "Members are reporting very good experiences. That underscores the high caliber of physicians in our networks. When concerns are raised, it is usually about issues such as waiting time, listening skills, billing issues or bedside manner—issues that most physicians are already working to address."
The Member Feedback feature is the first of its kind for Asuris. Similar tools have been offered in other parts of the country, but the response has generally been less enthusiastic.
The tool is the latest in a series of online elements developed to help members gain a better understanding of the health care system and how they can make informed decisions about their health. Asuris plans to continue its efforts by launching an enhanced version of the company's Expanded Provider Profile feature in early 2009, along with additional information on health care costs. The Expanded Provider Profile was added after discussions with providers, to help encourage a true, two-way conversation.
If you have questions, please talk to your Asuris Sales contact.
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